Welcome to Treble Health: What to Expect with Your New Devices

We’re excited to welcome you to Treble Health and help you take the first steps toward managing your tinnitus with our expert-designed program. In the video above, Dr. Ben Thompson, Dr. Suzanne May, and Crystal Yu explain everything you need to know to get started with your new tinnitus devices, from setting them up to understanding how they work. Here’s what you can expect:

What’s Inside the Box:
Inside your package, you'll find everything you need to begin your tinnitus journey. This includes your tinnitus sound therapy devices, a rechargeable charging system, a high-quality sound machine, a sleep headband, and the Remote Link for connecting your devices to your smartphone. These tools are key to providing relief as part of our personalized approach to tinnitus care.

Expectations with Your Devices:
As you begin using your tinnitus devices, it’s important to manage expectations. You may initially hear a sound that resembles soft static in your ears. This is part of the default sound therapy. Don’t be discouraged if you don’t notice immediate improvement — your audiologist will fine-tune the settings to ensure the devices are comfortable and effective for your specific needs. Our program is designed to support you as we adjust your devices to the optimal mixing point that provides tinnitus relief.

Charging and Connectivity:
Your devices are rechargeable and easy to set up. Simply plug the charger into the wall and place your devices in the charging ports until the indicator lights show a solid green. Make sure your devices are fully charged before your upcoming appointment so we can set them up easily. These devices also feature Bluetooth connectivity and are compatible with both iPhone and Android. Crystal will walk you through pairing your devices to your smartphone and how to control them through the app, allowing for remote programming during your appointments.

Placing the Devices:
When you receive your devices, you'll notice color indicators to help you identify the right and left ear. The blue marker is for the left ear, and the red marker is for the right ear. Place the devices behind your ear, with the earpiece hanging in front. Then, gently push the earpiece into your ear, angling it slightly down toward your nose for the best fit.

Finding Your Sound Therapy and Mixing Point:
Your devices allow you to customize sound therapy settings through the app. You can adjust the loudness and other features to find the right mix that helps reduce your tinnitus symptoms. These adjustments are just the beginning; your audiologist will further refine these settings during your appointments to provide optimal relief.

Final Tips for Success:
We understand that starting this process can feel overwhelming, but remember that progress takes time. If you encounter any issues, take a deep breath and don’t hesitate to reach out to your audiologist for adjustments and support. Patience and self-kindness are key as you begin using your tinnitus devices. You’re not alone on this journey — Treble Health is here to guide you every step of the way.

With sound therapy as a foundation, our goal is to provide you with the relief you need, empowering you to take control of your tinnitus and improve your quality of life.

If you have any additional questions, please contact our team via email at contact@treblehealth.com or phone at (800) 865-3142.